Troubleshooting
Quick product help
FAQ
Why are my candles not charging?
Make sure the contacts are clean and properly aligned. Use the included cable, dock or charging base when possible.
Can I use my candles outdoors?
Only models marked outdoor or water resistant are suitable for covered outdoor use. Do not immerse any candle in water.
How do I make the battery last longer?
Use the timer function, avoid extreme temperatures and store the candles in a cool, dry place when not in use.
Why does the remote not work?
Check the battery, remove any protective insert and point the remote toward the candles within the recommended range.