Contact
Tell us what you need.
One form for order support, wholesale candles and OEM device quotes. Replies within one business day, Monday to Friday.
Direct lines
| Candle orders | ymedirect_us@hotmail.com |
|---|---|
| OEM / trade | ymedirect_eu@hotmail.com |
| Response time | Within 1 business day |
| Hours | Mon–Fri, 09:00–18:00 (GMT+8) |
Before you write
Most candle questions are answered on the FAQ page — timer resets, charging behaviour, and which size fits which holder. If your question is about an Amazon order, please include the order number.